Thank you for shopping with ZenVita. We are committed to providing safe, high-quality wellness and personal care products. Your satisfaction is important to us, and we strive to ensure a smooth and transparent shopping experience.

Returns

We accept returns within 7 days from the date of delivery.

To be eligible for a return:

  • The item must be unused, unopened, and in its original condition
  • The item must be returned in original packaging
  • Proof of purchase (order confirmation or invoice) is required

For hygiene and safety reasons, opened or used products cannot be accepted for return.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original method of payment
  • Shipping charges paid during the initial purchase are non-refundable
  • Refund processing may take 5–7 business days after approval

Please note that it may take additional time for your bank or payment provider to reflect the refund.

Exchanges

Exchanges are accepted only for:

  • Incorrect items received
  • Damaged items
  • Defective products

If you wish to request an exchange, please contact us within 48 hours of receiving your order. Exchanges are subject to product availability.

Non-Returnable & Non-Refundable Items

For safety, hygiene, and quality reasons, the following items are non-returnable and non-refundable:

  • Opened or used food, wellness, or personal care products
  • Items damaged due to improper handling after delivery
  • Gift cards or promotional items
  • Clearance or discounted items (if stated at purchase)

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the product and packaging.

After verification, we will:

  • Provide a replacement or
  • Issue a refund, depending on product availability

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged, or defective product)
  • Shipping costs are non-refundable
  • We recommend using a trackable shipping method for returns

Processing Time

  • Returns are inspected within 3–5 business days after receipt
  • Approved refunds or exchanges are processed within 5–7 business days
  • Delays caused by banks or payment providers are beyond our control

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

📧 Email: info@zenvitaherbal.com
📞 Phone: 072 010 0118

We are here to assist you and ensure your experience with ZenVita is smooth, transparent, and reliable.